Frequently Asked Questions
Everything you need to know about your Jeffree Star Cosmetics order.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on our website or the carrier's portal to see real-time updates.
Are Jeffree Star Cosmetics products vegan and cruelty-free?
Yes, we are proud to be a 100% cruelty-free brand. All of our products are vegan-friendly, meaning they do not contain any animal-derived ingredients.
What is your return policy?
We accept returns on unopened and unused products within 14 days of delivery. Due to the nature of cosmetic products, we cannot accept returns on items that have been opened or swatched.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to customs fees, duties, and taxes depending on your location.
How do I know if a product is back in stock?
The best way to stay updated on restocks is to sign up for our email newsletter or follow our official social media channels for real-time announcements.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Klarna.