Returns & Exchanges
Due to the nature of our products and for hygiene purposes, all sales are final; however, we are happy to assist with replacements for any items that arrive damaged or defective. Please ensure you reach out within 14 days of delivery to initiate a claim for your order.
Contact Support
Email our customer service team within 14 days of receiving your order, providing your order number and a brief description of the issue.
Provide Documentation
Attach clear photos of the damaged product and the original shipping packaging to your email to expedite the verification process.
Wait for Approval
Our team will review your case and provide an RMA (Return Merchandise Authorization) number if a replacement or return is authorized.
Receive Resolution
Once approved, a replacement item will be shipped to you at no additional cost, or a store credit will be issued if the item is out of stock.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing